Terms and Distance Agreement

These terms determine the procedure for purchasing goods in the online store www.marbona.lv (hereinafter in the text Marbona), managed by:

Seller:

SIA INADRE

Reg. No.: LV40203652375

Address: VIkingu street 11, Sunīši, Garkalne parish, Ropaži county

E-mail: [email protected]

Phone: 20897017

Online store: Marbona

Food company registration No. (PVD): 101648

Buyer:

A natural or legal person who purchases goods in the online store Marbona.

By making a purchase in this online store, a Distance Agreement is concluded between the Buyer and the Seller, which complies with the normative acts of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet Regulations No. 255.

1. Goods and prices

1.1. All prices for goods are indicated in euros (EUR), including VAT.

1.2. The Seller reserves the right to change the prices of goods, but this does not affect already confirmed orders.

2. Placing and paying for an order

2.1. The order is placed on this website by indicating the type and quantity of goods to be ordered and filling in the order form.

2.2 When placing an order, the Buyer becomes acquainted with the product description and its usage and storage rules.

2.3. Payment is made using the payment tools integrated in the online store or by paying the Seller's prepared and sent to the Buyer by the e-mail specified by him, invoice corresponding to the order, or by other specified payment methods.

2.4. The order is considered confirmed after receipt of payment.

2.5. The invoice is prepared electronically and is valid without a signature.

2.6. The Buyer is responsible for submitting correct information - delivery address, e-mail, phone number.

3. Delivery and receipt

3.1. Delivery of goods starts only after full payment is received, unless otherwise agreed.

3.2. Delivery is provided within the territory of the Republic of Latvia and to other EU countries, if indicated at the time of ordering.

3.3. Delivery time usually takes 2–7 business days, unless otherwise specified in the product description.

3.4. Delivery costs and delivery time are indicated before confirming the order.

3.5. If the product is not available, the Seller informs the Buyer and refunds the money within 5 business days.

3.6. Goods are packaged and labeled in accordance with the current food circulation regulations, including expiration date and storage instructions.

3.7. Upon receiving the product, the Buyer must check its condition. In case of damage, contact the Seller within 2 business days.

4. Right of withdrawal

4.1. According to Cabinet Regulation No. 255, point 22, the right of withdrawal does not apply to food products if:

· they can quickly spoil or damage may occur due to improper storage,

· they are delivered in sealed packaging, and the packaging is opened after receipt,

· food safety, hygiene, or quality is endangered.

4.2. Products with a long shelf life can only be returned if they have not been opened, are in the original packaging, are not damaged, and the expiration date has not passed.

4.3. The Buyer is responsible for the proper storage of goods after receipt.

5. Product quality and guarantees

5.1. All goods are stored, labeled, and delivered in accordance with Latvian food circulation regulations.

5.2. The product description indicates the composition, storage conditions, country of origin, and expiration date.

5.3. Product descriptions in the online store are made according to the manufacturer's description and information and may change depending on changes made by the manufacturer.

5.3. Photos posted in the online store may differ slightly from the actual appearance of the product, especially regarding dried Iberian ham.

5.3. If the product is damaged, the Buyer has the right to a replacement or refund of the paid amount.

6. Processing of personal data

6.1. The Buyer's personal data is processed only for order processing and fulfillment, in accordance with the General Data Protection Regulation.

6.2. Data is not disclosed to third parties, except in cases necessary for delivery or payment processing.

6.3 By entering information, the Buyer agrees that notifications related to the Buyer's order processing will be sent to the specified e-mail.

6.3. More information can be found in our Privacy Policy.

7. Complaints and dispute resolution

7.1. Complaints can be submitted by writing to e-mail: [email protected]

7.2. Complaints are reviewed within 5 business days.

7.3. Disputes are resolved through negotiations, but if an agreement is not reached, the Buyer has the right to contact the Consumer Rights Protection Center (PTAC), or to go to court in accordance with the laws of Latvia.

8. Entry into force and storage of the Distance Agreement

8.1. The agreement enters into force when the Buyer has placed an order and received confirmation by e-mail.

8.2. The content of the agreement is stored electronically and, upon request, is sent to the Buyer to the specified e-mail address.